Our Return Policy
Only applicable for the wrong product or if the item delivered is damaged.
The returned product can only be replaced/refunded if returned on the spot with our rider or at the site.
How to return the product?
Kindly contact our customer care here for assistance. (+254) 713 211 374
What are the required conditions?
Please see below conditions for your return request to be accepted:
– product must remain sealed
– product is still in its original packaging
– product is in its original condition and is unused
– product is not damaged
The products in your possession are your responsibility until they are picked up by our driver. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
What are the next steps?
Once your return request is done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to our shop.
Once the product retrieved, we will proceed to examination.
– In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
– If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.